Hoteliers, Are You Offering the Highest Level of Service?
In this time, better known as the ‘Age of the Customer,’ what differentiates companies like Apple,…
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Category: Innovations
Actionable Intelligence: The Next Best Thing to Reading your Guest’s Mind
Modern guests are here to hold hoteliers to a higher standard, one in which each property makes it their…
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Plum’s Wine on Demand Amenity Installed in all 226 Suites at Star-Studded London West Hollywood at Beverly Hills
Luxury boutique hotel uniquely lavished in in-room wine technology from Plum, exclusively featuring…
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Revenue Management to Revenue Strategy: The Changing Role of RM in Hotels
With U.S. hotel occupancy levels registering record-breaking performance,1 hoteliers must get creative…
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With Employee Safety Devices Compliance Deadlines Looming – Is Your Hotel Ready?
Since September of last year, the hospitality industry began a swift — albeit long-awaited — transition…
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How To Think About Upselling: Guest Engagement, Intelligence, and ROI
If there’s one area where hotels are saturated with choice and saddled with decisions, it is in hotel…
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The Difference Between Loyalty Programs and Loyalty to a Brand
Loyalty is earned, and certainly not given, and there is a definite difference between loyalty programs…
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The Key to More Productive Staff? Technology That was Built for Them in Mind
In the world of hospitality, hoteliers are faced with the dual responsibility of providing for their…
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Why Panic Buttons Should Be An Integral Part of Every Hotels IoT Strategy
What once seemed like a futuristic concept, is now a reality. IoT — that is, the Internet of Things…
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Hotel BI: Applying Data Analytics to Real-Life Situations
When it comes to analyzing your data, relying on manual methods – i.e. using Excel spreadsheets or…
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