Caesars Entertainment – UK Expands Its Relationship with Agilysys with Roll Out of Food and Beverage Ordering Solution

Caesars Entertainment – UK has expanded its existing relationship with Agilysys, a leading global provider of next-generation hospitality software solutions and services, with the addition of its innovative new contactless food and beverage ordering solution, IG OnDemand, across its properties.

IG OnDemand is a contactless self-service F&B ordering solution that offers an intuitive guest-facing order and pay experience. IG OnDemand allows guests to place and pay for orders using their own device – phone, tablet, laptop – making the ordering process easier and freeing up staff to spend more time with guests. The result is dramatically increased revenue opportunities and more chances to enhance guest service.

A longtime user of Agilysys’ award-winning InfoGenesis POS, Caesars looked to Agilysys again to solve their touchless guest food & beverage ordering challenges while encouraging social distancing. IG OnDemand is helping Caesars to provide contactless self-service at 7 of their UK based casinos for their main bars and gaming floors, while providing an exceptional guest experience. With IG OnDemand, Caesars can:

  • Allow guests to view and order from a variety of food & beverage locations.
  • Enable guest spending at any time, on any mobile device.
  • Increase revenue opportunities through the added convenience as guests order directly from their personal devices.
  • Deploy real-time menu updates with flexible configuration.
  • Adapt more easily to social-distancing demands while maintaining excellent guest service.

“When we looked for a way to extend our existing InfoGenesis POS with contactless guest self-service, Agilysys IG OnDemand was ready,” said Caesars-UK Food and Beverage Director, Rob Wear. “IG OnDemand is helping us enhance our service while encouraging social distancing to help keep guests and staff safe as well as optimising operations and increasing F&B revenue.”

Having been a market leader for over 40, years Caesars Entertainment is one of the most established and innovative names in the casino industry worldwide. At Caesars Entertainment – UK, they offer the best of gaming and entertainment, with a diverse portfolio of gaming, entertainment, restaurants and bars at 7 locations throughout the UK.

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