Hotel Internet Services upgrades tech at Indiana hotel

Coury Hospitality has selected internet service provider Hotel Internet Services to oversee the in-room entertainment and virtual assistant technology at the Hotel Carmichael, Autograph Collection in Carmel, Ind., with the implementation of BeyondTV alongside advanced Wi-Fi capabilities.  

Guestrooms at the newly built boutique hotel will have instant content casting and voice control abilities along with a strong Wi-Fi connection for guest devices.    

Through BeyondTV—along with its integration with Amazon’s Alexa and Volara—guests at the hotel will be able to secure information or make service requests using only voice commands and without having to come into direct contact with personnel. This caters to growing demands reduced exposure to surfaces as BeyondTV’s voice abilities extend to providing complete control over guestroom television functions without the need for a remote control.

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“In today’s hotel environment, guests are increasingly demanding the ability to have services readily available the moment they are desired and with a minimal need for physical contact, and BeyondTV with its virtual assistant capabilities will allow us to deliver on this expectation completely once our property opens its doors,” said Jamie Hopwood, general manager at Hotel Carmichael. “With hotel guests also now accustomed to the full personalization of their content viewing options due to having multiple streaming accounts, BeyondTV with its casting abilities also ensures that guests can continue to remain in control over how their in-room entertainment experience unfolds. This is increasingly becoming a priority for hotels as guests expect to see the same sort of functionality that they now commonly find at home be mirrored within the guestroom.”

As an in-room entertainment solution designed exclusively for the hospitality industry, BeyondTV provides hotels with instant content casting abilities without the need for complex integrations or hardware replacement. The platform sidesteps the need to enter in sensitive information such as streaming service usernames and passwords. Also equipped with patented data privacy technology, BeyondTV is capable of automatically erasing all usage data upon check-out. Guests further have the option of deleting such data at any time.

HIS also updated the Wi-Fi network at Hotel Carmichael by strategically placing advanced Ruckus access points throughout the property, ensuring a strong and consistent signal within all on-site areas.