HRS – Hospitality & Retail Systems – are delighted to announce the appointment of Iris Steinmetz to the position of Senior Director of Operations EMEA.
After starting her career as a Night Auditor in a Swiss hotel, Iris used the next 25 years to work her way through the ranks at international hotels to reach a General Manager’s position, before taking on managerial roles at MICROS-Fidelio, Oracle Hospitality, and SnapShot.
Additionally, Iris has played important roles at HTNG (Hospitality Technology Next Generation) and WHTT (Women in Hospitality and Travel-Tech) serving as a member of the Vendor Advisory Council and Advisory Board.
Joanne Vaughan, founder, and CEO of HRS Hospitality & Retail Systems shared her vision. “Our goal is to make our clients more efficient, helping them to build successful businesses that are both profitable and sustainable. We are confident that Iris’ experience, attitude, and detailed knowledge of the EMEA will help us in our quest to continue to improve customer service in this region.”
Slava Ovchinnikov, HRS’ Managing Director of Global Operations, stated that the company is delighted to have Iris leading HRS service delivery teams in this region, developing our business and infrastructure, as well as maintaining and expanding our product and service portfolio. The EMEA region is an important growth area for HRS and a great opportunity for us to demonstrate our customer-focused approach.
Iris shared Joanne and Slava’s enthusiasm, “I am excited to join HRS, a company I have worked with closely for many years, the dedication to their customers is something that I have always admired. I look forward to playing an important part by applying my experience and skills to help grow HRS operations in the EMEA region.”
Founded in 1990, HRS Hospitality & Retail Systems was created with the aim of providing a superior customer experience, both for service industry companies and their clients. Now, HRS provides innovative management solutions for hotels, restaurants, retail chains, stadiums, spas and fitness clubs. HRS has an impressive portfolio of products and services; these include pre-project analysis, hardware and software supply, strategic IT consulting, solutions implementation and integration, staff training and consulting, 24/7 technical support, plus a wide range of professional customer services. The company has developed an excellent reputation for providing high quality services together with a strong global presence. HRS has established itself not just as an IT solution provider but also as a proactive contributor to the Hospitality Industry.