As the global hospitality industry prepares for reopening, hotel employees will be required to follow new policies and procedures and assume expanded roles that will necessitate significant communication and training. To help prepare these valued workers for what lies ahead, Beekeeper is hosting the fourth event in its COVID-19 Webinar Series titled “The Hotelier’s Guide to Mastering the Next Normal.”
During this 60-minute on-line forum, a panel of world-class hospitality experts will reveal how they are tackling the challenges at hand, keeping in mind the regional variables and where they lie on the recovery curve.
Terry Kwan, Head of People Development, Swire Hotels; Edward Gallier, Head of Learning at Jurys Inn & Leonardo Hotels; Panos Almyrantis, General Manager, Daios Cove Luxury Resort & Villas and Vice President of the European Hotel Managers Assn.; and Andrada Paraschiv, Beekeeper Head of Hospitality and former Executive Director of Communications and Strategy of FRHI Hotels & Resorts (Fairmont, Raffles and Swissôtel) will discuss how to communicate effectively when physical distancing is a requirement . . . how to ensure all employees understand and respect the new safety protocols . . . and how to keep morale high through times of uncertainty.
A few questions to be answered include:
- What is the “new normal” and what does it look like across the globe?
- What are the operational challenges in China, the U.K., Ireland, and other locales?
- How is the hospitality business expected to progress in the summer months?
- What are some immediate operational changes to be enforced?
- How can hoteliers ensure essential safety protocols will be enforced consistently at every touchpoint with guests?
- How will operators ensure employee safety?
- How will employee communication be impacted if staff are prevented from moving freely throughout the hotel?
“The next normal is defined by a high degree of uncertainty and a hyper-focus on safety for both guests and employees,” Paraschiv said. “Someone’s life may depend on how every single employee respects the new safety protocols, so effective communication and training are critical.
“With millions of employees not being on property at this time and with physical distancing restrictions, traditional means of in-person communication are no longer an option,” she said. “How will hoteliers ensure that essential safety protocols will be carried out consistently at every touchpoint with guests? How will they keep employees feeling motivated and valued through these difficult times? We encourage global hoteliers to join Beekeeper and our customers Swire Hotels, Jurys Inn & Leonardo Hotels, and the European Hotel Managers Assn. to get answers to these questions and many more.”
To register for “The Hotelier’s Guide to Mastering the New Normal,” click here.