M3 enhances software to support remote workforces

M3, a hospitality sector cloud-based financial and data management platform, announced a series of new features to help assist hoteliers through the current crisis. More than 6,000 hotels are supported by M3 software and solutions and M3 has responded to their needs by developing new automated functionality across the board in its Accounting Core platform.

With updates to its General Ledger, Daily Report, Intelligent Imaging, Check Writer, Cash Management and Accounts Payable modules, M3 has expedited technological advancements across its platform to help create meaningful solutions that provide instant relief in the face of an unprecedented challenge for the hospitality industry.

“It did not take a pandemic for M3 to do the right thing regarding customer support. For years we’ve provided customer support seven days a week. From 11 p.m. Sunday evening until 11 p.m. Friday evening, our support desk is open 24 hours. Support is also there ready to help our customers from 8 a.m. to 6 p.m. Eastern time on the weekends,” said Sean White, Accounting Core product manager. “Because we work that closely with our customers, we like to feel that we are very in tune with their actual needs. Based on their feedback, we felt compelled to do anything we could to help alleviate that burden of customers being forced to use smaller workforces but still having to do the same amount of day-to-day to keep their businesses functioning.”


Like this story? Subscribe to Operations & Technology!

Hospitality professionals turn to Operations & Technology as their go-to source for breaking news on guestrooms, food & beverage, hospitality and technology trends, management and more. Sign up today to get news and updates delivered to your inbox daily and read on the go.

With three major releases on its 90-day roadmap, M3 is looking to continue to develop its product with meaningful, real-time, solutions to the current environment.