Travel Outlook Premium Reservation Call Center, a virtual hospitality company specializing in voice reservations, has announced a campaign to assist hotels to stay open for business during the Covid-19 crisis.
With agents trained in sales by Kennedy Training Network and tested by Forbes Five Star, Travel Outlook is the premier call center specializing in voice services, with an extensive, elite client list that includes Viceroy Hotel Group, Columbia Hospitality, KSL Resorts, Outrigger, Irvine Company, Highgate Hotels, Pegasus, and others.
Travel Outlook has always been virtual, with reservation specialists working from home offices. The current campaign will have trained specialists answering calls for businesses closed in response to the Covid-19 crisis.
John Smallwood, Travel Outlook CEO, explained why hotels might consider this service. “This crisis will eventually subside, and the time to prepare for the return of new business is now,” says Smallwood. “Our team can help to ensure that once the crisis subsides and your hotel starts operating, you will have received every future reservation.”
“Greet callers with a smile and warm service, rather than with a recorded message with bad news,” he says. “Your relationship with your guests is even more important than ever. Stay in close contact with anxious guests and provide reassurance with a positive message about a bright future, and when things turn around having our team in place offers the luxury of avoiding immediate fixed payroll cost in reservations.”
Travel Outlook has created a special offer to support hotels through the Covid-19 crisis. Components of the offer include:
- No onboarding fees
- Per-minute rates of less than $1.00
- No minimum contract length, and
- No minimum call volume.
All calls will be answered by work-from-home agents trained in hospitality.
For additional information, click here or contact:
John Smallwood, CEO
Travel Outlook Premium Reservations Call Center
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