Consumer Report: Nearly Half Of Travelers Book Through 3rd Parties

As consumer demands for personalized service and competition for consumers’ attention continue to increase, travel and hospitality brands are challenged to stay ahead. To help marketers succeed, Yes Marketing surveyed more than 1,000 travelers on their priorities as they progress along their journey with travel and hospitality companies, from the first time they hear about a brand, to becoming a loyal customer.


Key findings from the report include:

  • Almost half of travelers book through 3rd parties, representing a major lost opportunity for brands to engage consumers at this crucial first step
  • 1 in 4 travelers feel they aren’t adequately rewarded for loyalty, indicating there’s room for improvement when it comes to retention and loyalty strategies
  • Nearly 1 in 3 consumers say they rarely or never receive relevant communications from travel brands, indicating a need for a more focused approach to understanding consumer preferences about content
  • More than half of consumers (52%) want travel and hospitality brands to send them more information about reservations and past travel

Download the Report: Understanding the Traveler’s Journey

This survey report from Yes Marketing provides strategy tips based on consumer insights and real-world examples to help hospitality and travel brands guide travelers through initial consideration, to first booking, to becoming repeat customers, and long-term loyalists.

Download the full report to understand:

  • Why travelers choose a new travel or hospitality brand
  • What type of content and messaging influences them
  • Which benefits and perks help keep them loyal (and more!)

About Yes Marketing

Yes Marketing focuses on enabling marketers to engage, acquire and retain consumers along each stage of the consumer journey with a brand – from awareness through consideration, purchase and lifetime loyalty. This is accomplished through a unique combination of expert marketing services, best-of-breed technology and proprietary data assets that enable brands to create and deliver truly personalized, data-driven customer experiences with the help of a single vendor with an integrated technology and service offering. To learn more, call 1-877-937-6245, email [email protected] or visit

leave a reply