Volara Partners with Google Assistant to Launch Live Language Solution, Allowing Hotels to Better Serve and Communicate with International Guests

“At Dream Hotels, delivering a frictionless experience for all guests remains a top priority,” said Hotel Group CEO Jay Stein. “Thanks to the voice assistant solution provided by Volara and the Google Assistant, we are successfully facilitating highly accurate, multilingual interactions with travelers from across the globe.”


1.8.2019

Last year, the Google Assistant unveiled its real-time translation technology, interpreter mode, helping hotel staff carry on conversations with guests speaking foreign languages. To extend upon this experience, Volara is partnering with the Assistant to launch a new full service solution so hotels can better serve and communicate with their international guests.

The new solution, which runs on the Google Nest Hub, benefited from successful pilots in 2019 at Dream Downtown New York City, Caesars Las Vegas, and Hyatt Regency San Francisco Airport, among other hotels.

“Hoteliers can now roll out the technological red carpet for hotel guests speaking 29 different languages.  With millions of travelers staying at hotels in locations where their native language is not widely spoken, hoteliers have long recognized they need to do more to serve these valuable customers,” said David Berger, CEO of Volara. “This new solution enables hotels to scale their unique brand of hospitality service to guests from many cultures, geographies, and language backgrounds.”

“At Dream Hotels, delivering a frictionless experience for all guests remains a top priority,” said Hotel Group CEO Jay Stein. “Thanks to the voice assistant solution provided by Volara and the Google Assistant, we are successfully facilitating highly accurate, multilingual interactions with travelers from across the globe. Even those with the most unique accents and distinct colloquialisms are having more fulfilling conversations with staff about the property, our check-in and billing processes, services and amenities, and things to do around town. By offering real-time voice translation from Volara and the Google Assistant at the Registration and Concierge desks, Dream Downtown has significantly raised the bar on hospitality.”

Dream Downtown Hotel Manager Felipe Munoz added: “International guests are engaging with our voice translation service from Volara and the Google Assistant every day. Even those who speak some English are having deeper, more meaningful conversations because of this technology. We have three Google Nest Hubs running the Google Assistant’s interpreter mode; two at Registration and one at the Concierge desk. When we see people having trouble communicating, we present the device and there is an immediate shift in the guest’s demeanor. Frustration is replaced with excitement! Anything a guest needs to know can instantly be communicated in their native language. They may ask for a restaurant recommendation, inquire about service hours, or request a detailed explanation of incidental charges. Regardless of what the question is, it’s rewarding to know we are improving customer service, reducing stress for staff, and greatly enhancing our guests’ experiences through real-time translation. It’s a great tool.”

The Google Assistant’s interpreter mode technology is now available to hotels across the globe.

The return on investment (ROI) is measurable as the hassle-free solution enables hotels to:

  • Attract Travelers from Around the World
  • Drive Revenue from International Guests
  • Serve Guests in Their Own Language
  • Generate Positive Online Reviews in Multiple Languages
  • Modernize the Front Desk Experience

Guests and employees can use Google Assistant’s interpreter mode to translate any of the following 29 languages: Arabic, Czech, Danish, Dutch, English, Filipino (Tagalog), Finnish, French, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Mandarin, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian and Vietnamese.

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