Data exchange platform Journera has collaborated with Impala, a platform that securely transmits hotel data to a hotel’s technology partners. Hotels using property-management systems such as Oracle Opera, Protel, Infor HMS, Mews and others can now connect to the Journera platform easily and securely. Hotels can leverage Journera’s patented platform to get a better real-time view of their guests’ full journey and provide more seamless experiences for their customers.
The integration will allow hotel management and front-line customer service staff to plan for a wide range of travel events that impact customer experience, from late flight departures and early arrivals, to rebooked and cancelled flights. The Journera platform will help hotels plan for early- and late-check ins, rush times and unexpected changes. Hotels will also be able to better plan for the ebbs and flows in staffing required to clean and prepare rooms based on customer arrival times.
“Knowing if a customer is about to arrive two hours prior to the regular check-in time allows the hotel to offer an early check-in and then manage staffing accordingly,” Journera CEO Jeffrey Katz said in a statement. “This type of information helps hotels deliver better service to their most valued customers and creates new ancillary revenue opportunities. Journera’s goal is to place the seamless travel vision directly in the hands of the hotel staff charged with delivering a great customer experience.”
Journera’s commercial partners include companies such as Hilton, InterContinental Hotels Group, Marriott International and Hyatt Hotels Corp.