Montage Los Cabos Streamlines Staff Communications and Improves Guest Satisfaction with ALICE Platform

Since May 2018, ALICE has helped Montage Los Cabos see an improved communication flow across this expansive resort, directly impacting its guest reviews in a very positive way.


8.27.2019

Blending natural beauty with authentic Mexican culture, Montage Los Cabos is an idyllic sanctuary perched upon the premier beachfront in Cabo. The luxury resort is situated within The Twin Dolphin master planned community located on the “Golden Corridor” between Cabo San Lucas and San Jose del Cabo on the southernmost tip of the Baja Peninsula in Mexico. Spanning 39 acres along the azure waters of Santa Maria Bay, the resort features walk-in access to the finest swimming, snorkeling and diving in the region.

Montage Los Cabos features 122 expansive guestrooms and suites and 52 privately  owned Montage Residences offering indoor-outdoor living. The resort features a 40,000-sq. ft. Spa Montage, multiple dining venues, tennis and recreational lawn facilities and three pools. Montage Los Cabos is a member of Preferred Hotels & Resorts’ worldwide collection

Today it was announced that Montage Los Cabos has chosen ALICE as their primary platform to implement a guest concierge system and streamline staff and resort communications. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Since May 2018, ALICE has helped Montage Los Cabos see an improved communication flow across this expansive resort, directly impacting its guest reviews in a very positive way.

Before ALICE, when the property had just opened, staff at Montage Los Cabos participated in a variety of different training sessions, before many service options and standards had been set. ALICE has since helped align staff with its resort-wide database for easy reference and information flow.

In addition, Guest Services now has much more knowledge about guests both prior to arrival as well as during their stay, which allows staff to create better Montage memories and deliver top-tier guest service. Staff at Montage Los Cabos have embraced ALICE and enjoy having an easily-accessible, trustworthy tool at their disposal. It has enhanced the communication between staff members because of its ease of use and focus on guest satisfaction.

“It’s surprising how user-friendly ALICE is, and the reach that it has,” says Alessandro Balestra, Director of Communication. “It also allows us to communicate with our neighbor Maravilla [a private community next to Montage Los Cabos] and this is a great advantage for the both of us.”

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