The Georgian Terrace Improves Operations, Enhances the Guest Experience with Smartconcierge Ivy

“We’ve been using Ivy for almost four years now and can’t imagine not having the smartconcierge as part of our guest experience,” says Guido Piccinni, Managing Director at The Georgian Terrace.


8.16.2019

Built in 1911 in the heart of Atlanta, The Georgian Terrace is a 20th century Beaux-Arts hotel that’s deeply etched in the city’s heart, history, and Southern heritage. The hotel is a landmark of modern luxury and sophisticated Southern hospitality, inviting guests to ease into the city’s warm and welcoming embrace. A rich history includes serving as host to glamorous galas and well-loved guests like F. Scott Fitzgerald, Clark Gable and Calvin Coolidge.

While celebrating its storied past, the hotel also embraces some decidedly futuristic technologies. In fact, this week, Go Moment, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, announced The Georgian Terrace as one of its top clients to implement their award-winning smartconcierge, Ivy®.

Ivy communicates with guests and provides them with personalized and near instant service through text messaging. The AI-powered smartconcierge uses guest intelligence data to understand behaviors and responds naturally to questions for guest service, housekeeping, F&B service, and anything that would typically be addressed to the front desk.

Ivy’s technology is so intuitive that guests feel as if they are messaging with a real hotel staff member. At its heart, the advanced technology solution was developed as a hybrid model, automating activities that allow your staff more time to engage with guests.

“We’ve been using Ivy for almost four years now and can’t imagine not having the smartconcierge as part of our guest experience. From the positive guest feedback, to higher reviews online and the improved operational efficiencies, we’re very pleased with the way Ivy has ultimately created more revenue for our hotel,” says Guido Piccinni, Managing Director at The Georgian Terrace, which is located in the heart of Atlanta’s thriving business and cultural district.

“The Georgian Terrace sets an example for modern guest engagement. Their management has already anticipated guest needs, like towels or late check out requests. When these issues come up, Ivy at the property responds to guests in seconds, exceeding guest expectations and enabling front-line staff to focus on delivering more high-touch guest service,” says Raj Singh, CEO of Go Moment. “We’re thrilled to partner with such an iconic hotel that is hyper-focused on guest satisfaction and innovating the guest experience. We look forward to continuing to driving more efficiencies, guest satisfaction, and revenue for them over the long-term.”

The Georgian Terrace delivers a brand of service rarely found, even in the South. Clearly, the quality of that service is enhanced with an AI-powered smartconcierge as part of the guest experience.

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