The Georgian Terrace Drives Guest Engagement with Ivy Smartconcierge

Go Moment

Go Moment, the world’s leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced Atlanta’s iconic luxury hotel, The Georgian Terrace, as one of its top clients to implement their award- winning smartconcierge, Ivy®.

Ivy communicates with guests and provides them with personalized and near instant service through text messaging. The AI-powered smartconcierge uses guest intelligence data to understand behaviors and responds naturally to questions for guest service, housekeeping, F&B service, and anything that would typically be addressed to the front desk. Ivy’s technology is so intuitive that guests feel as if they are messaging with a real hotel staff member. At its heart, the advanced technology solution was developed as a hybrid model, automating activities that allow your staff more time to engage with guests.

“We’ve been using Ivy for almost four years now and can’t imagine not having the smartconcierge as part of our guest experience. From the positive guest feedback, to higher reviews online and the improved operational efficiencies, we’re very pleased with the way Ivy has ultimately created more revenue for our hotel,” says Guido Piccinni, Managing Director at The Georgian Terrace.

Built in 1911 in the heart of Atlanta, The Georgian Terrace is a 20th century Beaux-Arts hotel that’s deeply etched in the city’s heart, history, and Southern heritage. Located in the epicenter of Midtown’s thriving arts and culture scene, the hotel is a landmark of modern luxury and sophisticated Southern hospitality, inviting guests to ease into the city’s warm and welcoming embrace. A rich history includes serving as host to glamorous galas and well-loved guests like F. Scott Fitzgerald, Clark Gable and Calvin Coolidge.

“The Georgian Terrace sets an example for modern guest engagement. Their management has already anticipated guest needs, like towels or late check out requests. When these issues come up, Ivy at the property responds to guests in seconds, exceeding guest expectations and enabling front-line staff to focus on delivering more high-touch guest service,” says Raj Singh, CEO of Go Moment. “We’re thrilled to partner with such an iconic hotel that is hyper-focused on guest satisfaction and innovating the guest experience. We look forward to continuing to driving more efficiencies, guest satisfaction, and revenue for them over the long-term.”

To learn more about Ivy and schedule a demo, visit

About Go Moment™

Ivy®, powered by Go Moment®, is the world’s first smartconcierge for hotels. Ivy brings together human expertise and machine intelligence in a seamless experience for the guest. Via messaging, Ivy answers routine guest questions like “What’s the Wi-Fi password?” in less than one second, reducing calls and disruptions to the hotel staff. Ivy provides conveniences like fulfilling guest requests, booking restaurant reservations, and accessing offers that enhance the guest experience from anywhere, at any time. Ivy has served tens of millions of guests, and she’s often recognized in TripAdvisor reviews for providing exceptional service.

About The Georgian Terrace Hotel

A Midtown icon, The Georgian Terrace Hotel is located in the heart of Atlanta’s business and cultural district, across from The Fox Theatre. The hotel delivers a brand of service rarely found, even in the South, and is set to please with everything from big, modern suites to versatile event and meeting spaces. State-of-the-art business and event facilities include a world-class conference center, an impressive boardroom, classic ballrooms and secure onsite parking. Just off the lobby, Livingston Restaurant + Bar and downstairs speakeasy Edgar’s Proof & Provision serve award-winning American cuisine and signature drinks. The Georgian Terrace is located at 659 Peachtree Street NE in Atlanta. For reservations and more information, visit

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