Infor Hospitality Acquires ReServe Interactive, Enhancing Its Sales and Catering Platform Capabilities

ReServe Cloud, now part of Infor, bills itself as “the only Event Catering Software program designed around the lifecycle stages of an event from initial guest inquiry to final thank you note and everything in between.”

Infor today announced that it has acquired ReServe Interactive, which bills itself as “the only Event Catering Software program designed around the lifecycle stages of an event from initial guest inquiry to final thank you note and everything in between.”

The solution provider ranks as a leading provider of cloud-based sales and catering, restaurant reservations, and floor management software that serves the restaurant, sports and entertainment, event center, golf and country club, and hotel markets in North America.

The sales and catering solution will enable Infor, one of the world’s largest providers of hospitality software, to offer more functionality through Infor CloudSuite Hospitality, and increase Infor’s presence in non-hotel hospitality venues such as entertainment centers, stadiums, wineries and conference and convention centers. The added functionality will help Infor Hospitality expand its platform capabilities to address the growing need for reliable sales and catering technology.

Infor’s cloud-enabled hospitality solutions include hotel property management, point of sale, revenue management, asset and incident management, analytics, and back office accounting. Through this acquisition, Infor will be able to help hospitality organizations address event lifecycle management from initial event inquiry through event execution, online reservation systems for dining and various other activity types, floor management, and club membership sales including lead management, contact management, and sales performance management.

Hospitality has long been one of Infor’s core focus areas. Customers of Infor Hospitality include 9 of the top ten largest hotel brands and nearly 20,000 hotel and casino locations around the world. Infor’s hotel technology solutions range from its EZRMS revenue management software to its Hospitality Management Solution (HMS™) hotel property management system. In October 2018, Infor acquired Vivonet, which offers solutions for POS, kiosks, kitchen systems, payments, labor scheduling, and food and labor cost management.

In January, as reported here, Infor receive a $1.5 billion investment from shareholders Koch Equity Development and Golden Gate Capital. This investment builds on KED’s investment of more than $2 billion in early 2017, and it represents an important milestone as Infor reportedly considers a potential IPO later this year. The acquisition of ReServe Interactive will add sales & catering component to Infor CloudSuite Hospitality that increases the breadth and depth of the solution. Financial terms of the deal are not being disclosed.