Hotel ownership and management company Ruby Hospitality has partnered with StayNTouch to implement the Rover property-management system and Zest guest-facing products at all five of the company’s Spokane, Wash.-area properties. Ruby properties comprise the flagship Hotel Ruby, Hotel Ruby2, Ruby Sandpoint, the historic Montvale Hotel and the newly acquired Ruby River Hotel.
“When guests arrive, we want them to focus on our hotel’s unique decor and beautiful surroundings, not an outdated check-in process,” Ruby River GM Patrick McLaughlin said in a statement. “StayNTouch’s mobile PMS gives our guests seamless self check-in options, while always keeping us in touch if they need us. Organizing housekeeping with a clipboard can feel like spinning plates. But StayNTouch’s housekeeping module lets us communicate with staff and check and room status in real time, which means quicker cleanup and fewer awkward interactions with our guests.”